Policies
Cancellations
If you need to cancel or reschedule your event, your deposit is non-refundable but is transferable. You may put your paid deposit toward any future available date. Cancellations made within 24 hours of your event may be subject to forfeiture. If there is a cancellation by us, your money will be completely refunded.
Fees
Sales tax is included into the pricing - if you are a tax-exempt organization please contact us so we can appropriately price your services. There are a few fees that may be added to your invoice if applicable. If your event is located outside of the New Haven county there is a travel fee. If you book your event within the same week, it is considered an add-on and there is a fee. There is also an early set up convenience fee.
Set up/Break down
Set up for your event will begin 60 minutes before your rental start time (except for wedding packages). If you’d like a sooner set up time, there is a $50 convenience fee which can be added on during checkout. Breakdown begins immediately after your rental end time.
Inclement Weather/Outdoor operations
For any event held completely or partially outdoors, the Client is strictly required to provide a fully sheltered, dry, and level setup area. This area must protect the Service Provider's equipment from rain, direct sunlight, wind, moisture, and extreme temperatures.
The Service Provider reserves the sole right to delay setup, pause operations, or immediately dismantle the equipment if weather conditions deteriorate or pose a threat to the equipment, staff, or guests (including but not limited to rain, high winds, lightning, or excessive heat).
If operations are paused or canceled due to unsafe weather conditions, no refunds or credits will be issued, and services will be deemed fully rendered. It is highly recommended that the Client has an indoor contingency plan in place.
Electrical Power/Space
For both our photo booths and all DJ services, electrical power is needed. We require a table, near an outlet to be set up upon arrival. A table is only required for the photo booth if you’d like photo props. We suggest designating an area for both services to ensure adequate room is available.
Insurance
If your event venue requires liability/day of insurance, the cost of that coverage will be added to your invoice. Day-of insurance policies aren’t normally expensive ($70-$100), we will discuss options with you prior to adding anything to your invoice. Let us know if your venue is requesting this. Not every venue requests this extra coverage as they are normally already insured, because of this we do not work insurance to our pricing in an attempt to keep our prices as affordable as possible for our customers.
